||Yes or May not
||7-25 business day delivery
||3-8 business day delivery
||3-8 business day delivery
* Estimated delivery dates exclude handling time, and will depend on shipping service selected and receipt of cleared payment.
Delivery times may vary, especially during peak periods.
ORDER PROCESS TIME
(Order process time doesn't count weekends and holidays)
Please allow us estimated order process time as below for the shipment.
• Order Process Time in general : 48-120hrs (2-5 business days)
• Order Process Time when you purchase a custom-made shoes : 5-12 business days for shoe-making
• Order Process Time with E-check payment : when the pending payment is cleared into our Paypal account(3-7 business days in general)
• Order Process Time when your purchase is backordered : Most of time we have items that we are selling in stock but some cases
we order from manufacturer once you purchase an item.
We may cancel or ship the backordered item in a separate package when it's ready. When this happens, we ask for your generous understanding.
We will try our best to ship your order as quickly as possible. All backordered items will be shipped via Standard Air Parcel without additional charge.
Estimated delivery time
Via Economy Service (After the shipment date)
• Delivery to ASIA : 5-14 business days
• Delivery to NORTH AMERICA : 8-25 business days
• Delivery to SOUTH AMERICA : 12-25 business days
• Delivery to WESTERN EUROPE : 10-25 business days
• Delivery to CENTRAL EUROPE : 10-25 business days
• Delivery to SOUTHERN EUROPE : 10-25 business days
• Delivery to EASTERN EUROPE : 12-25 business days
• Delivery to AUSTRALIA : 7-20 business days
VIA EMS (After the shipment date) : 3-8 business days to worldwide
When orders shipped internationally reach the destination country, they may be subject to customs
clearance procedures which can cause delays beyond original delivery estimates.
Items in your order that are designated for shipment to all countries may be subject to taxes,
customs duties and fees levied by the destination country ("Import Fees").
The recipient of the shipment is the importer of record in the destination country and is responsible for all Import Fees.
BASICALLY, ALL PACKAGES WILL BE MARKED AS A GIFT AND USED TO AVOID ANY ADDITIONAL TAXES.
Even if we mark your packages as gift, used clothes and lower the total value for you,
there may be some cases that you may be charged for Customs or Import tax that is applicable according to your Customs law.
★If your package got held up in the customs,
and you are facing some cases that are requiring you to pay, you have 2 choices:
1. You could strongly appeal to the customs in your country saying that this is a gift from a friend from South Korea,
and that you request them to release your package right away.
2. You could contact us right away, saying that your package has been held up in the customs,
and request an undervalued invoice to us and we will send you one, and you would have to show them this invoice to the customs.
Any of the above might allow your package to be released without further custom fee,
but this is only a MIGHT,
International shipping is supposed to get through a process of customs and there can be variation,
you need to understand about this process.★
If you want you can ask us to place the invoice on the package for you,
but this request has to be done in an hour upon making the order.
( After 6 hours upon making the order, this request won't be allowed.)
If you do not accept or reject receiving the package, it will be returned to us and the original shipping charge can not be refunded
and will be deducted from the total amount of refund.
Please do not blame us or ask us to pay your tax because it's your responsibility.
It is important to us that you are completely satisfied with your purchase. We try our best to show the exact image and
accurate measurement of merchandise to our valuable customers. If for any reason you do not absolutely love your purchase,
we will gladly issue a refund for the value of the merchandise.
We want to give you a hassle-free way to return anything (excluding custom-made items & final sale items),
so you can return any item (excluding custom-made items & final sale items) to us within 7 days of receiving your original order.
- You can place a new order if a replacement size, color or alternative items are required, and return the original item/s to us for a refund.
Personalized Items (e.g., Custom-made shoes) cannot be returned. Only an exchange will be administered in
the form of one to one exchange for the same item.
- Final Sale items should not be returned.
- As an International customer, you can return your parcel using any postal service. Please note - you'll need to cover the postage yourself.
If you're looking to return a faulty or incorrect item, please get in touch us, so we can get this sorted for you. But for returns of defected item
and wrong item delivery, we will refund the international shipping charge as well.
- Do not return your package via Surface. Only Air can be accepted. Any return via Surface can be refused without your consent.
- If the returning package is lost or damaged during shipping process, you will be fully responsible for the loss or expense for repair.
Merchandise must not be worn, perfumed, altered, or washed. All goods will be inspected on return. We try hard to accept all returns,
and returns to us don't need to be in the original packaging. In the unlikely event that an item is returned to us in an unsuitable condition,
we cannot refund money to the buyer.
Footwear must include the original shoe box in its original condition, without postal labels. Shoe box fees are charged
when footwear is returned in a damaged shoe box, or without the original shoe box.
Be sure to read our instructions below before return
Please return back items that you are not satisfied with. Return shipment must be postmarked and completed
within 7 days of original package receipt.
- Simply fill in the return form and send it back to us with the item/s in their original condition.
When you return your order, just pop your returns note in the parcel with the following details marked on it:
- Your order number, and account holder’s name
- Which items you’re returning for a refund (Including SKU No.)
- Select one of the reason codes against your return
If fault is on us for item returns by the reason of defective or incorrect item, please take a picture for the proof of postage
and send it to us after returning the items.
Return process can take up to 21 business days to be completed. It is very important to enclose this form with your parcel to
enable us to process your return in earliest convenience.
Once you've been refunded, we drop you an email to let you know. It can take up to 10 business days for the funds to show
back into your account.
Be sure to read this information below, if your order is over 0
If you had a free shipping order and you are returning an item/s, the original international shipping fee will be deducted from the refund amount.
When customer's order is over 0, our company will provide EMS free shipping service. (Excluding Italy and few other countries)
But please bear in mind:
If the buyer returns item/s and the total amount of order goes below 0, the EMS shipping fee for your original package
will be deducted from your merchandise refund.
If the buyer returns item/s and the total amount of order is still above 0, the provided free shipping fee for the items
that you’ve returned will be deducted from your merchandise refund.
*If you need a new returns note, you can DOWNLOAD RETURN FORM now.
In case of returning by the reason of Refused Shipments, Non Received Items (Absent by Addressee) and Wrong Address and Returns,
you are responsible for the original shipping charges, any Import fees that are incurred on the package, and the shipping charges
of the package returns. This amount will be deducted from your merchandise refund.
For more information, please visit our Customer Service pages at:
For any other information regarding our returns policy, please go on to our Help page, select ‘Return Policy’.
If you have any queries or comments please mail:firstname.lastname@example.org